Shipping policy

1. Sending Your Equipment to Us

• Pack your equipment securely to prevent damage in transit. Repocket Lacrosse is not responsible for items damaged or lost during inbound shipping.
• We recommend using a trackable shipping method and retaining your tracking number.
• Ship to the address provided at checkout or via email confirmation.

2. Processing & Turnaround Time

• Turnaround times vary based on service type and current availability. Book your appointment at [BookX link] to see real-time availability and estimated completion dates.
• Rush processing may be available — select the rush option when booking or contact us at orders@getrepocketed.com.
• We'll communicate any unexpected delays promptly.

3. Return Shipping to You

• Return shipping costs are calculated at checkout or invoiced after service is complete.
• We ship via USPS, UPS, or FedEx with tracking included.
• Repocket Lacrosse is not responsible for delays caused by the carrier once your package has been handed off.

4. Local Pickup (Bend, OR)

• Local pickup is available in Bend, OR by appointment.
• Select "Local Pickup" at checkout or book via https://getrepocketed.com/a/quiqr to arrange.

5. Shipping Damage Claims

• If your equipment arrives back to you damaged, contact us within 48 hours at orders@getrepocketed.com with photos.
• We'll assist you in filing a claim with the carrier where applicable.

6. International Shipping

• We currently ship within the United States only.
• International orders may be considered on a case-by-case basis — reach out before ordering.

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