Pocket Help & Support

Every head we string is built to play. If your pocket isn't feeling right, we'll help you dial it in.

Strung by Repocket? You're covered for 30 days.

For 30 days after you get your head, simple fixes and advice are free. Most issues can be solved without sending your head anywhere.

  1. Reach out by email or video chat. Send a description and photos, or book a quick video chat so we can see the head live.
  2. We'll walk you through it. On email or video, we'll show you exactly how to fix it.
  3. Local? We'll see it in person. If you're in Bend or Central Oregon and it needs hands-on work, we'll meet up and take care of it.

What to send us

  • What head it is and when you got it from us
  • Your Sidewall System version (1, 2 or 3), if your head has one
  • What's happening: too much or too little hold, whip, a loose or broken string, or a pocket that has moved
  • A photo or short video of the pocket, from the side and from the front

About the Repocket Sidewall System

Heads strung with our Sidewall System are built to be adjusted. Moving the pocket changes how much hold you get. Not sure how to adjust yours? Ask us before you retie anything, and we'll show you.

Got a pocket question? Ask a stringer.

You don't have to be a Repocket customer. Whether it's a stick from the store, a hand-me-down, or your kid's first head, send us a photo or hop on a quick video chat. We'll give you honest advice for free.

At a tournament?

Find the Repocket booth for a Tournament Quick Fix. That covers a broken string or a pocket adjustment on the spot.

Email John for Pocket Help