Refund policy

Returns & refunds

Product returns
Request a return within 30 days of receiving your item. Products must be unused and unopened, with tags and original packaging. You’ll need proof of purchase. Email orders@getrepocketed.com before sending anything; unauthorized returns won’t be accepted.

Custom or personalized items, special orders, sale items, gift cards, perishable goods, personal-care items, and hazardous or flammable items can’t be returned.

Return shipping
For change-of-mind returns of mesh, strings, and accessories, the customer pays return postage. If an item is damaged or incorrect, contact us right away; Repocket covers return postage. For approved returns, we’ll provide the return address and instructions. We’ll provide a prepaid label when Repocket covers the postage.

Stringing and refurbishment services
Restringing service refunds aren’t issued after work begins. If there’s a workmanship issue, we’ll redo the work at no cost. If you’re dissatisfied with restringing or refurbishment, contact us within 10 days of receiving your equipment and we’ll make it right. Refurbishment refunds are reviewed case by case. Return shipping for mail-in restringing is included in the service price.

Refund timing
After we receive and inspect an approved return, we’ll notify you of the decision. Approved refunds go to your original payment method within 10 business days. Your bank may take longer to post it. Contact us if more than 15 business days have passed since approval.

Non-refundable costs
Original shipping charges and rush service fees are non-refundable. Custom or special-order stringing configurations are non-refundable.

Exchanges
For an exchange, request a return. Once it’s accepted, place a separate order.